A law firm in the United States has filed a class-action lawsuit against Sony over alleged drift problems with the PlayStation 5 DualSense controller.
The lawsuit claims that Sony is at fault because it is aware of the issue with the PS5’s DualSense controller and does not disclose the defect to customers before purchase. According to the legal documents, Sony’s behavior should be considered “fraudulent, deceptive, unlawful, and unfair.”
The main problem with the DualSense appears to be controller drift, a phenomenon whereby thumbsticks will input movement to video games without the player actually using the device. This is an issue that is has been a big problem for Nintendo with the Switch’s Joy-Cons, which are known to degrade over time.
According to IGN, the lawsuit claims that Sony is also not doing enough to repair affected DualSense controllers. Most users going to the PlayStation site to report the problem are forced to go through long waits and delays before being able to speak to a customer service agent.
Lawyers are asking for a trial by jury to deal with the lawsuit and also “monetary relief for damages suffered, declaratory relief, and public injunctive relief.”