In an extraordinarily rare move, Sony has removed Cyberpunk 2077 from the PlayStation Store following many complaints about graphics, glitches, and bugs. And gamers who purchased the game from that store can now get refunds.
In an online statement, Sony cut straight to the point, saying their company “strives to ensure a high level of customer satisfaction.” The statement continues, “Therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
“Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
This keeps you from buying the game on either PS4 or PS5 as the digital download for the PS5 was actually the PS4 title. But developer CD Projekt Red has emphasized this is only temporary.
In their own statement on Twitter, the company said, “Following our discussion with PlayStation, a decision was made to temporarily suspend distribution of Cyberpunk 2077 on PlayStation Store.” Furthermore, they clarified that they will still sell the physical copies of the game in brick-and-mortar stores and all versions of the game will continue to receive patches and other support.
If you bought the game from PlayStation Store, you can request a refund here.