The true cost of players requesting refunds for Cyberpunk 2077 is far higher than initially reported.
In a livestream FY 2020 earnings report on Thursday, CD Projekt revealed that the Help Me Refund scheme it put in place following the public outcry over Cyberpunk 2077 amounted to $2.23 million. But the Help Me Refund scheme only represents a small part of the overall cost of refunds.
CD Projekt has now released its full 2020 earnings report, revealing all of the financial details about the company in the year that Cyberpunk 2077 released. This document details that the studio expects to lose $51.2 million due to refunds.
The report states that the $51.2 million are “provisions for returns and expected adjustments of licensing reports related to sales of Cyberpunk 2077 in its release window, in Q4 2020.” This means all refunds given to customers at retail and digitally, as well as projected refunds expected in the first quarter of 2021.
While the sum might seem incredibly large at first, the rest of the report shows that CD Projekt is still in a good financial position. The company made over $563 million in revenue over 2020, with a net profit of $303 million.
CD Projekt released Patch 1.2 for Cyberpunk 2077 in late March, with over 100 bug fixes.